Help & contact
Everything about bidding, paying and selling on MYNTED Auctions, and how to reach a person.
How it works
- 01
One account
One account for all MYNTED services: your email and a code, no password. Save a card once — it is charged only if you win.
- 02
Smart bidding
Tell us the most you would pay. We bid for you in small steps, only as far as needed. Nobody sees your maximum. A bid in the last minute adds 60 seconds, so nobody wins by sniping.
- 03
Win — it’s yours
Charged the moment it ends. The seller posts it within 1–2 days and Aramex delivers it: AED 15 flat across the UAE, AED 55 across the GCC. No buyer’s premium.
Questions people ask
How does bidding work?
Set the most you are willing to pay. We bid for you in small steps, only as far as needed to keep you ahead, never above your maximum. Nobody sees your maximum.
What do I need before my first bid?
A MYNTED account (your email and a code), a saved card and a delivery address. The card is charged only if you win.
Is there a buyer's premium?
No. The price you see is the price you pay, plus delivery. MYNTED takes its commission from the seller.
When does an auction end?
At the time shown — with extended bidding: a bid in the last minute resets the clock to 60 seconds, so nobody wins by sniping. It ends when a full minute passes with no new bid.
How much is delivery?
AED 15 per seller in the UAE and AED 55 per seller in the GCC, by Aramex. You pay it once per seller per day: win three items from one seller before the daily cutoff and they come in one parcel for one delivery charge. Tracking by email.
Can I cancel a bid or return an item?
No. A bid is a commitment to buy and every sale is final. If an item is not as described, write to help@mynted.me within 3 days of delivery.
Buying
- Bids
- Set the most you are willing to pay. We bid for you in small steps, only as far as needed, never above your maximum. A bid is a commitment to buy.
- Payment
- There is no checkout. The moment an auction ends, the card on your MYNTED account is charged for the winning bid plus delivery. If it fails you get 24 hours to fix it before the item goes to the next bidder.
- Delivery
- Aramex, 1–2 days after the seller posts. AED 15 in the UAE and AED 55 in the GCC, once per seller per day, however many of their items you win.
- Extended bidding
- A bid in the last minute resets the clock to 60 seconds, so nobody wins by sniping. The auction ends when a full minute passes with no new bid.
Full rules: auction terms.
Selling
List an item from your MYNTED seller account, choose when it ends, and ship with one label when it sells. 10% commission, no listing fees.
